Education

Policies

Real Pilates Policies

Course Refund and Cancellation Policy

Course Refund and Cancellation Policy

Enrolment and payment

A 20% deposit is due at the time of enrolment to secure your place. This deposit is non-refundable and non-transferable. Full payment is due two weeks before the course start date. Failure to complete payment by this deadline may result in losing your place.

If you need to cancel

Cancellation terms are based on how much notice you give before the course start date:

  • More than 4 weeks' notice: your 20% deposit is forfeited as a cancellation fee; any remaining balance paid will be refunded.

  • Less than 4 weeks' notice: no refund is available on any amount paid.

  • Once a course or course bundle has commenced: no refund or transfer is available.

These terms apply to individual courses and course bundles.

Transfers and schedule changes

If you need to move to a different course date after your deposit has been paid, a transfer fee of AED 375 per course applies. The following conditions govern transfers:

  • Only one transfer per course is permitted.

  • The new course date must fall within 6 months of the original start date.

  • Transfer requests must be submitted at least 21 days before the original course start date.

  • No transfers are permitted once a course has commenced.

Private one-on-one sessions

Private education sessions, including reviews and individual workshops, may be cancelled or rescheduled with more than 24 hours' notice, subject to Instructor Trainer availability. Cancellations or reschedules within 24 hours of the session will be charged at the full session fee.

If Real Pilates cancels a course

We reserve the right to cancel a course or workshop up to 3 weeks before the scheduled start date if minimum enrolment has not been reached. If this happens, you will be offered a place on the next available session or a full refund.

Questions?

Contact us at education@real-pilates.com

Course materials

Manuals and digital video content are strictly non-refundable once issued.

Workshop Refund and Cancellation Policy

Workshop fees are non-transferable to another person.

If you need to withdraw, the following applies based on how much notice you give before the workshop start date:

  • More than 3 weeks' notice: you will receive a studio credit to the value of your workshop fee.

  • Less than 3 weeks' notice: no credit or refund is available.

  • Once a workshop has commenced: no credit or refund is available.

If Real Pilates cancels a workshop

We reserve the right to cancel a workshop up to 2 weeks before the scheduled start date if minimum enrolment has not been reached. If this happens, you will be offered a place on the next available session of the same workshop, or a full refund.

Exam Cancellation and Rescheduling Policy

You may change or cancel your exam date up to 3 weeks before the practical exam date at no penalty.

If you need to change or cancel with less than 3 weeks' notice, two options are available:

  • Convert your slot to a Private Review session with your Instructor Trainer. Any remaining balance will be held as account credit, redeemable against any Real Pilates product or service.

  • Forfeit 50% of the exam fee. The remaining 50% will be held as account credit, redeemable against any Real Pilates product or service.

Exam fees must be paid in full 30 days before the practical exam date. Failure to pay by this deadline may result in your slot being reassigned.

General MERRITHEW™ Policies

Prospective Pregnant Registrants

While it is considered safe and desirable to work out during pregnancy our courses can be quite demanding, and have not been tailored for pregnant women. We do not accept registration into our courses from students who are knowingly pregnant. Under certain circumstances permission may be granted for select workshops. Requests must be submitted in writing to the Senior Program Director, Education at least 30 days prior to the workshop date.

Auditing

We allow auditing of the following courses if a student has previously taken them: IMP, IR, ICAD, ICHR, IBRL, AM, AR, ACAD, ACHR, or ABRL. We also allow auditing of the ISP course if taken post-June 2007 to present. We do not however, allow auditing of any Functional Anatomy course and any of the workshops we offer (CEC / introductory) as the main goal of the workshops is continuing education and not certification.

All auditing request must first be approved in advance in writing by our education department.

Please note that when auditing a course, you are asked to observe the course; active participation in the course would not be advised unless specifically invited to by the instructor trainer during the session. Any questions or remarks you may have would need to be addressed to the instructor trainer during the breaks if time allows. This is to ensure that students who registered to participate in the course will get the full attention of the instructor trainer.

Absenteeism & Make-up Hours

It is strongly advised that make-up hours are done as soon as possible after they are missed - especially if it occurs in the middle of a course. This allows students to cover the missed material prior to returning to the course. Please note that this is done in private review at the student’s expense. Students have six months to make up any hours missed. If they exceed this timeline, the course is forfeited and the entire course must be retaken in order to examine and certify.

Matwork, Reformer, Cadillac, Chair and Barrels Essential courses: Less than five hours of a course - 2:1 ratio of hours missed to hours made up (i.e. students need to make up half the time in private review). More than five hours of a course – 1:1 ratio of hours missed to hours made up (i.e. students need to make up the entire time in private review).

ISP and Advance courses: Any make-up hours for these courses are done on a 1:1 ratio due to the density of the course material and the expectation that it will take the same amount of time to teach one student as to teach a group.

Note: As a Licensed Training Center we will inform Merrithew via the submitted class list that a student has not completed a course. A note will be made on the student's file. A letter of completion will be sent to the student when we will confirm that that the student has completed the remaining hours.

Date of Certification

Upon successful completion of the exam, students are considered certified instructors from their exam date. If the student takes the exam on two separate days, the latter date is the date that they may refer to themselves as a Certified Instructor. CECs are then earned the next full calendar year after one becomes certified, regardless of what month they examine in.

Audio or Video Recording

Audio or video recordings of courses being taught is strictly prohibited. If there are exceptional circumstances that make this necessary, the student must apply for and receive express written permission from the Senior Program Director, Education and sign a contract restricting its use. This policy is to help us avoid any infringement on our intellectual property.

Observation Hours

Observation hours can be logged during or after the course and can be accrued by watching a STOTT PILATES Certified Instructor teach clients, as well as observing the relevant course package DVDs. We recommend that 80% of observation hours be completed by watching a Certified Instructor teach. Please contact us on education@real-pilates.com to arrange for observation.

Eligibility

Candidates must be at least 18 years of age to participate in any STOTT PILATES® course, workshop or examination.

Special Exam Accommodations

Special exam accommodations may be arranged for students with disabilities or circumstances that prevent them from taking the STOTT PILATES written examination as outlined in our regular procedures. In order to be considered, a formal request supporting the student's situation must be provided to the Program Director, Education at least 30 days prior to the scheduled examination date. MERRITHEW reserves the right to determine the reasonableness of the accommodation requested.

Cheating Policy

MERRITHEW takes dishonest and unethical behaviour very seriously. If a student is found to have cheated on any exam a mark of zero will be recorded for that exam and the student will be unable to re-take that exam for a minimum of six months. The student will be required to pay for a STOTT PILATES Instructor Trainer to be present during the written exam. MERRITHEW will not be held responsible for any adverse effect this policy may have.

Certification Appeals Process

Students who choose to appeal their certification score may do so in writing to the Senior Program Director, Education within 30 days of their exam scores being issued. All appeals will be attended to within 60 days of receipt.

™/® Trademark or registered trademark of Merrithew corporation, used under license. Content© Merrithew Corporation, used with permission.

™/® Trademark or registered trademark of Merrithew corporation, used under license. Content© Merrithew Corporation, used with permission.

™/® Trademark or registered trademark of Merrithew corporation, used under license. Content© Merrithew Corporation, used with permission.