Weekly Class Timetables
To create the best experience for yourself and others, the following rules are enforced at the studio. These are standard requirements in small studios and are vital for the good function of the studio and those who use it. We appreciate your understanding and respect for your fellow members.
You must check in at the Front Desk before entering the studio for class even if you have reserved a space in advance. All sessions must be paid in advance.
On your first visit, you will be required to fill out a new member’s registration/ waiver form. Please be sure to sign the waiver and indicate any physical injuries or special health conditions that may require our attention.
Tell your instructor about any injuries. This will help the instructor know how to adjust you or show you a modified pose or exercise if necessary.
Please make sure to arrive 5-10 minutes prior to class time. At the class start time, we reserve the right to give latecomers’ spots to clients who are present in the studio on standby waiting for an available space. In case you are late by less than 5 minutes and space is still available, the Front Desk will allow you to enter the class. Latecomers by more than 5 minutes will not be permitted to enter the session regardless of space availability.
Booking & Cancellation Policies:
Reservations for private sessions and group classes can be made in person or via telephone with the reception. To ensure availability, pre-registering is strongly encouraged. To change or cancel a booking you must provide a minimum 12-hour notice for group classes & a 24-hour notice for private and semi-private sessions. We appreciate that unforeseen circumstances may prevent you from attending your session. However, this policy is vital for the good functioning of the studio, the trainers and wait-listed clients. There are absolutely no exceptions to this policy.
REAL PILATES does not offer refunds except in the event you are deemed medically unfit to participate in Pilates or Yoga for the foreseeable future, in which case you will receive a refund for your pack, less AED90 administrative costs.
Packages are individually bought and not shared between different people. In the event you cannot anymore attend the classes, we will accept to transfer your remaining sessions to the person of your choice once he/she has duly filled in the new members’ policy & waiver forms. This can only be done once and the management reserves the right to decline such requests at its own discretion.
Are your sessions about to expire?
Simply purchase another pack of the same type of sessions and we will extend the expiration date on your old sessions to the expiration date on your new pack. Remember, once your sessions expire you cannot use them or extend them. So buy your next pack and let the Front Desk know you wish to extend your past package before the old ones expire. It’s that easy.
REAL PILATES does not accept responsibility for any loss, theft or damage caused to any items, valuables or personal belongings brought into the club, and members do so at their own risk. Lockers are provided and members are urged to use them for clothes and personal belongings. Locker keys shall be returned to reception after use.
Lastly, welcome to the REAL PILATES community, get to know others in the community and enjoy your mind & body experience!